End User Support Specialist II

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Job Description

Job Summary

Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business.

Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.

This individual will support a total of six offices in the Las Vegas area.

Job Responsibilities


* The role requires traveling between the six offices in the Las Vegas area approximately 50% of the time and as needed.


* Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity


* Responsible for the installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software


* Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems


* Typically resolves issues referred by help desk support


* Follows standard procedures and guidelines


* Understands how assigned duties relate to others within the team and how the team integrates with related teams


* Impacts own team through the quality of the support provided


* Recognizes and solves typical problems; selects solutions from established options


* Communicates moderately complex information in routine situations, typically within own team


* Works under general supervision with limited ability to modify approach


* Individual contributor having no supervisory responsibilities; manages own workload


* Performs all other duties as assigned by management

Education


* High school diploma required; Bachelor’s preferred

Experience


* Typically requires 3+ years of related work experience

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, includ...