Field Service Technician I

 

 

Have you ever used the self-checkout in a Target, Walmart of Home Depot? Played the slots at a MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide.  From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.  

Headquartered in Malvern, PA, CPI is supported by: >2,000 global associates, 7 manufacturing sites, 12 corporate offices and a national field service organization.

If you are interested in making a global impact, we are looking for a full-time Field Service Technician I to service the Everett and surrounding area.

WHAT YOU’LL BE DOING

The Field Service Technician is responsible for servicing, fixing, upgrading and performing preventative maintenance on various types of equipment such as coin & currency equipment, ATM’s, software and specialized office products located at client sites in Everett.  To guarantee ongoing success, you will work in coordination with branch sales and other service team members.

Responsibilities and Duties:


*          Service, upgrade and perform preventative maintenance on company electromechanical equipment 


*         Travel by vehicle, daily, to client sites (90%) with overnight travel as needed (10%) - Some long drive times are encountered depending on geographical territory covered 


*          Work with branch employees to satisfy client needs 


*          Address customer service requests within the specified contract response time 


*          Extended Hours Coverage periods and ‘On-Call’ duty where applicable 


*          Safeguard and maintain a balanced vehicle stock parts inventory 


*          Upkeep and cleanliness of company issued vehicle including scheduled service intervals 


*          Safeguarding of any company issued assets including tablet computer and mobile phone 


*          All other duties as required 

WHO WE ARE LOOKING FOR

Qualifications:  


*         1+ years of working in Technical/Field Service position or similar technical profession


* Must be able to gain access to highly secured environments; Occupational licenses may be necessary to obtain depending on territory/accounts 


* Strong electromechanical aptitude 


* Excellent verbal and written communication skills, including a positive, customer-first attitude


* Personable, approachable and able to work easily with others at all levels  


* Strong Attention to details - able to proof and prioritize your own work 


*  ...