Primary Technical Support Center Specialist

Responsible for providing first-line technical support to non-Secure Power business and their end-users.

The role involves troubleshooting, providing technical guidance, and ensuring customer satisfaction.

The agent will be expected to possess a strong understanding of SE's non-Secure Power products under the Industrial Automation, Energy, Home & Distributions LOBs.

Duties and Responsibilities

Provide general technical support for customers, particularly regarding technical information on products,prices, discounts, and application information during the pre-sales & after sales process.

Take ownership and ensure customer satisfaction before closing the request.

Detect all opportunities to serve the customerwhile addressing customer support requests.

• Offer selection/cross-references for products, ensuring that clients receive the most suitable options for their specific needs

• Provide assembly and installation instructions for the products, guiding clients through the process

• Perform configuration and commissioning of products to ensure that they are set up correctly

• Troubleshoot hardware and software issues, providing solutions and guidance to clients

• Test and simulate real case scenarios to identify and solve potential issues

• Provide engineering competency, offering expert knowledge and guidance to clients and colleagues

Qualifications

• Candidate must possess a Bachelor's Degree preferably in Engineering (EE, ECE, CPE) or equivalent experience.

• With at least 3 years of working experience in the related field specializing in Technical Support or equivalent from a Call Center environment.

• Experience / Knowledge of personal computers required.

• Experience with network operating systems preferred.

• Demonstrated ability to understand and explain technical information.

• Ability to solve customer problems via telephone.

• Excellent verbal and written communication skills.

• Fluent in English communication.

• Willing to work in Cavite on day shift.

Schedule: Full-time
Req: 009D4L