Operations Manager

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community.

From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

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Time Type:
Full time

Department:
South End Washington Primary Care

All Locations:
1601 Washington Street, 400 Shawmut Avenue

Position Summary:

The Operations Manager for NeighborHealth’s South End Primary Care is responsible for supporting & managing the Administrative, and Medical Director with ongoing department development and monitoring of workflows.

Assists with departments day- to day operations and measuring the success of continuous improvement efforts.

Assures department delivers quality services in accordance with health center mission and with applicable policies, procedures, and professional standards.

The Manager will also work with the Medical Directors, Nurse Manager, Clinical and Operations Supervisors.

The Operations Manager will be responsible for hiring and managing non-clinical staff such as Practice Secretaries as well as the Medical Assistant team.

The Operations Manager will also serve as a back-up for creating, building and editing provider appointment schedule/templates in EPIC.

Works closely with IT to request, create and modify reports to assist with improving patient care by maximizing staff performance.

Practice Management


* In conjunction with the MA Supervisor and Nurse Manager, coordinates the M.A.

staff  & Secretary schedules to ensure efficient patient flow and access.


* Process time off requests and coordinates coverage.


* Assess adequacy of staffing levels of practice support staff and makes recommendations


* Evaluate staffing and work flow daily to determine staffing needs.


* Schedules, coordinates and leads the Monthly M.A.

and Practice Secretary Meeting


* Assists the Senior Director or Administrative Director and Medical Director with scheduling and coordination of other department meetings.  May be responsible to send out meeting notes.


* Works with MA Supervisor to organizes and oversees orientation for all new Medical Assistants and the Supervisor for Practice Secretary Orientation


* Assists or leads MA or Secretary Performance Evaluations


* Provides ongoin...