SVP, Global Client Executive, Commercial Insurance

JOB DESCRIPTION

New York Region Commercial Insurance - Global Client Executive (GCE)

Position Purpose:

The role of the GCE is to create a sustainable Chubb-Client relationship, resulting in strong account retention and business growth opportunities.

This is accomplished through enhanced interaction with risk managers, effective client service performance, a formal stewardship process, Chubb internal leadership, and knowing the Chubb business plan and expectations.

Specific position objectives related to the role:


* Client Plan:
+ Meet with client and broker to discuss current Chubb relationship, client's Risk Management Goals, Business Initiatives, and Renewal Expectations.
+ Establish a regular cadence for client and broker interface based on customer need.


* Client Roster:
+ Create and oversee each client's Chubb team globally.

25-30 of the territories Key Accounts with +$2M account premium and a global presence.


* Institutionalize Relationship:
+ Provide access to Chubb senior management, Chubb product and Industry leadership while promoting Chubb brand identity and recognition within the global insurance market.


* Drive Chubb Business Plan:
+ Understand each product line, Industry Practice and regional business plans and translate into action for assigned clients.


* Drive Overall Client Satisfaction:
+ Manage overall service delivery and assigned tasks for each client to insure we are meeting their expectations and creating loyalty.


* Claims and Risk Engineering engagement: act as key point of contact for Claims issues which may arise.

Additionally, hold Claims and Risk Engineering accountable to the delivery/execution of the service plan.


* Branch and CI Manager Engagement
+ Act as a key point of contact for branch leadership inclusive of CI Managers, Marketing, Branch Managers and REO's to deliver a superior customer and broker interface experience.


* Account Retention
+ Manage distribution partners to insure alignment with CI Key Account plan retention metrics in support of product line and Industry Practice underwriting profitability.


* Manage Disruptions - manage overall agency/customer service issues (billing, premium audit, policy issuance, endorsements).


* Showcase Chubb Differentiators
+ tailored to each client


* C-Suite Visibility
+ Help institutionalize the relationship, ensure Chubb has recognition in the client C-suite


* New Business/Account Expansion

Through marketplace awareness, personal and distribution relationships, identify and develop new opportunities with global clients.

Drive cross sell initiative with these customers seeking opp's to expand the existing relationships.

Coordinate with other business units (Financial Lines, COG, Bermuda).


* Lead annual Stewardship process & Meetings

QUALIFICATIONS

MINIMUM

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