Occupancy Specialist

Summary

The Occupancy Specialist at Deaconess Zane and Kraft, both senior living communities, is responsible for ensuring compliance with HUD program regulations, maintaining tenant records, processing certifications, and managing the occupancy process from move-in to move-out.

The role requires meticulous attention to detail, strong organizational skills, and excellent customer service to ensure a smooth and compliant housing experience for residents.

Duties and Responsibilities

Occupancy Management


* Manage all aspects of the occupancy process, including processing move-ins, move-outs, annual recertifications, and interims, ensuring all activities comply with HUD program requirements.


* Maintain a comprehensive and up-to-date waiting list of prospective residents.


* Schedule monthly interviews with residents, collecting and verifying necessary documentation for annual certifications and recertifications.


* Ensure timely completion of all occupancy-related tasks, adhering to strict deadlines and guidelines.

Regulatory Compliance


* Maintain confidential tenant files, ensuring they meet HUD program standards.


* Submit special claims as required, and process background checks, credit reports, and other necessary documentation for new applicants.


* Run monthly EIV reports, ensuring compliance with HUD requirements, and maintain EIV binders for audits and reviews.


* Assist with the resolution of findings from Management and Occupancy Reviews (MOR), ensuring any deficiencies are addressed promptly.

Customer Service and Resident Relations


* Maintain positive relations with tenants, providing outstanding customer service to a diverse senior population.


* Address resident inquiries and concerns in a timely and professional manner, fostering a supportive and welcoming community.


* Collaborate with the property management team to enhance the overall resident experience and ensure a well-functioning community.

Qualifications

Education and Experience


* Previous experience and in-depth knowledge of occupancy regulations, particularly HUD programs.


* Occupancy Specialist and Tax Credit Specialist certificates are preferred.


* Experience with occupancy software, particularly OneSite, is strongly preferred.

Skills and Abilities


* Strong organizational, verbal, and written communication skills are required.


* Ability to work with sensitive and confidential information while adhering to all relevant regulations.


* Excellent attention to detail and the ability to manage multiple tasks efficiently.


* Strong interpersonal skills and the ability to deliver excellent customer service to a diverse senior population.


* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and occupancy software.

Other Requirements


* Ability to work independently and as part of a team, maintaining a positive and professional attitude.


* Must pass a background and cre...