Export Customer Experience Team Leader (Manager)

Job Category:

Customer Service

Job Family:

Product Strategies and Customer Experience

Job Description:

As the Export Customer Experience Team Leader (Manager) you will be responsible for leading the Export Customer Experience team.

This team focuses on enhancing customer journey for international clients, owns Voice of the Customer, understands and facilitates the export documentation process, contributes to business growth and meets Schreiber established business plans.  You will be responsible for monitoring and reporting Service Metrics and leading cross functional and customer initiatives that create mutually beneficial solutions.

This position offers a flexible hybrid work schedule located at our Home Office in Green Bay, Wisconsin.

The hybrid work schedule is 3 days onsite at Home Office with flexibility to work the remainder remotely/from home.

Relocation Benefits:  Receive a $10,000 relocation bonus PLUS a generous relocation package if relocating more than 50 miles for the position.  

About our Green Bay, WI Home Office:

You’ll find lots to love in our beautiful home office in downtown Green Bay, Wisconsin.

Our jeans-friendly environment has indoor and outdoor collaboration spaces, state-of-the-art R&D and sensory labs, culinary kitchens, a pilot plant, innovation center and more.

Take advantage of outdoor workspaces.

Sample and provide feedback on new products from our R&D team.

Enjoy free coffee, soda and popcorn.

Hit up a game of ping pong on your break.

Or take a short walk to restaurants, breweries, the YMCA and a weekly farmer’s market on the scenic Fox River.

You can even see Lambeau Field from our top floor.

What You'll Do:


* Hire, train, coach, establish and evaluate developmental activities for Export Customer Experience team members.  Identify opportunities for professional growth.


* Stay abreast of the new regulations for export markets, and update export document procedures for the team.

Develop programs for establishing and enhancing export process knowledge.


* Lead the Sales Support team in creating a positive customer experience through understanding voice of the customer and providing solutions as needed.  Ensure team is providing comprehensive follow through internally to ensure customer satisfaction.


* Monitor, maintain and communicate service metrics.  Ensure knowledge and utilization of tools needed to perform essential duties.  Participate in development and implementation of new IT systems.

Included but are not limited to Oracle, Sales Cloud, Dashboards, Tableau.


* Build internal relationships and understand key business processes to effectively lead a team that communicates and executes to customer requirements and expectations.


* Develop and maintain product knowledge to ensure thorough understanding of all product category offerings to customers

Together with the leadership team, ensures compliance with Food Safety and Food Quality Plans, in addition to c...