Loan Servicing Specialist, Tyler Administration Building, Tyler TX

Altra Federal Credit Union is looking to fill a Loan Servicing Specialist position at our Tyler TX Administration building.

As a Loan Servicing Specialist, you will be responsible for all servicing functions related to consumer, business, and real estate loan products, as well as credit card servicing functions.

In this role you will work to coordinate within the Credit Services department and Credit Union to maximize the member experience and relationship within each department.

Key Responsibilities:


* Perform daily servicing and account maintenance activities related to consumer, business and real estate loan products


* Work internal calls and activity requests from branches and other departments


* Ensure all loan servicing related tasks are completed


* Ensure the accurate and timely posting of mailed-in member deposits, payments and related tasks are completed


* Assist with other departmental duties as needed, including but not limited to answer phone calls, training and mentoring co-workers, cross-training, and be part of Saturday rotating schedule to handle teller / branch overrides

Job Requirements:


* A high school diploma, GED or HSED is required.


* A minimum of one (1) month of general loan servicing or related experience is preferred.


* Customer service experience is required.


* Must be highly knowledgeable in all aspects of Loan Servicing, documents, regulations, and compliance and must have a solid understanding of credit union polices, systems, documents, NCUA regulations, and other laws pertaining to loan servicing.


* Must have the ability to prioritize, multi-task, and work independently to meet deadlines.


* High degree of accuracy and attention to detail are required.


* Must have working knowledge of personal computers and Microsoft Office products (Word, Excel, and Outlook).


* Excellent verbal and written communication skills.


* Strong interpersonal skills and the ability to work with people effectively.

Availability:


* This position is 40-hours a week, Monday through Friday.


* Typical hours are 8:00 a.m.

to 5:00 p.m.


* Will require some flexibility within these hours, as needed.


* This position will be in person at the Tyler Administration building, in Tyler TX.

Pay and Benefits:


* Competitive starting rate of $18.00/hour.


* When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam.


* Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.


* Up to a 6% Employer-matched 401(k) + additions 3% employer contribution


* Paid time off, volunteer time off, and your birthday off (paid)!


* Employee-only perks and discounts.

Why join the Altra team?


* Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial l...