Patient Care Coordinator Full Time

Books Overview: For 50 years, Brooks Rehabilitation, headquartered in Jacksonville, Fla., has been a comprehensive source for physical rehabilitation services.

As a nonprofit organization, Brooks operates one of the nation’s largest inpatient rehabilitation hospitals in the U.S.

with 160 beds, one of the region’s largest home healthcare agencies, 40 outpatient therapy clinics, a Center for Inpatient Rehabilitation in partnership with Halifax Health in Daytona Beach, the Brooks Rehabilitation Medical Group, two skilled nursing facilities, assisted living and memory care.

Brooks will treat more than 60,000 patients through its system of care each year.

In addition, Brooks operates the Clinical Research Center, which specializes in research for stroke, brain injury, spinal cord injury and more to advance the science of rehabilitation.

Brooks also provides many low or no cost community programs and services such as the Brooks Clubhouse, Brooks Aphasia Center and Brooks Adaptive Sports and Recreation to improve the quality of life for people living with physical disabilities.

Brooks Rehabilitation proudly employs over 2,500 clinicians and staff across the state of Florida.

We are looking for exceptional people to join our culture of caring and bring our mission to life.

Position Summary: The Patient Experience Coordinator engages the patient and caregiver in ongoing meaningful dialogue to establish and maintain a positive and supportive relationship with the goal of ensuring patient & family satisfaction.

The Coordinator works collaboratively with our clinical teams and care partners in the community to overcome barriers and ensure the patient receives all ordered care and services in a timely manner.

The coordinator investigates, resolves, documents and reports concerns and compliments to home health leadership and appropriate team members.

 The Coordinator supports our telehealth department and re-hospitalizations initiatives by providing patient follow up either by phone or in person as assigned.  The Coordinator acts as the patient satisfaction ambassador by recommending and leading initiatives to achieve superior patient satisfaction outcomes and takes the primary role in establishing a culture of service within the agency.

Job Responsibilities: 


* Represents Brooks mission, vision, and values at all times


* Adheres to policies regarding attendance, conduct, grooming, and dress code.


* Complies with professional, regulatory, ethical and legal standards.


* Adheres to Agency HIPAA compliance and patient confidentiality standards.


* Maintains a clean and safe environment; identifies and reports hazards.


* Meets all requirements for mandatory in-services and annual training.


* Promotes a positive image of Brooks Rehabilitation Home Health to outside agencies and the public.


* Able to prioritize workload in a meaningful manner and remain organized


* Participates in performance improvement act...