Business Transformation Associate

Are you an expert collaborator that thrives on your ability to get the job done? Do you have a passion for developing and executing a strategic vision for AI/ML to enhance business operations, and create transformative customer experiences?

As a Transformation Associate within the Client Onboarding and Services team, you will help lead innovation through the development of AI/ML strategies that delight customers.

As a member of the team, you will leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams and create groundbreaking solutions that address client needs.

You will have the ability to organize and execute towards future state strategy by gathering and providing data and feedback to internal business partners to ensure tools are developed and implemented.

In this role, you will play a crucial role in the day-to-day activities related to program and product execution management, analysis, and delivery of transformative AI/ML initiatives for the Client Onboarding and Service team.

This highly visible role includes direct interaction and partnership with project stakeholders and senior leadership.

In this role you will be proactive, detail and results-oriented, and possesses communication skills.

Working with Internal partners and our firm's Senior leaders to drive AI/ML product solutions and the transformation agenda for all Middle Office operations across Client Onboarding and Service.

Job responsibilities:


* Drive meaningful process improvements through the integration of AI/ML technologies and product development to enhance efficiency within COS teams.


* Assist in developing AI/ML product roadmaps for identified Client Onboarding and Service opportunities.


* Own the creation of business cases (value proposition and cost benefit analysis) for AI/ML use cases, to support roadmap development and prioritization.


* Complete day-to-day processes related to delivery of AI/ML transformation initiatives.


* Work with product and tech development partners for all domains using agile methodology, incorporating AI/ML techniques for client journeys and persona planning.


* Build and monitor the roadmap for roll-out and adoption of AI/ML-driven initiatives and capabilities across clients and employees.


* Develop content to periodically update executive management, leadership, and stakeholders across LOBs on the AI/ML roadmap, delivery milestones, and change management.


* Build relationships that promote a client/customer-centered organization, leveraging AI/ML insights to enhance customer experiences.


* Communicate and leverage business knowledge and AI/ML technical expertise to challenge assumptions and operating models.


* Partner and influence shared purposes through trust and teamwork across businesses and functions; drive a robust risk/control environment by promoti...