Technical Care Specialist I and II

Job Description:



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* This position is set to start on April 21st

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At Cable One and our family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

This is a remote position.

We are open to hiring in the following states: (AL, AK, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT).

Under general supervision and direction, the Technical Care Specialist resolves technical issues for Cable One video and internet service customers in a professional, courteous, and efficient manner.

We are hiring for level I and II, if hired your level is determined by which family of brand you are assigned.



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*Pay is set at $16 per hour

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What you will do to contribute to the company's success


* Answer calls from Cable One customers and respond to inquiries in a professional manner.


* Troubleshoot customer's technical problems with internet services, video, and phones including, but not limited to modems/routers, internet connections, wireless service, cable/video equipment issues and setting up email accounts.


* Provide accurate, prompt, and consistent resolution to technical problems by following Standard Operating Procedures.


* Create service ticket for selected calls.


* Notate customer accounts for all interactions.


* Remain current on new technology and software issues that affect Cable One customers.


* Provide timely feedback to Cable One leadership regarding service failures or customer concerns.


* Other duties and/or responsibilities may be assigned as needed.

Qualifications


* High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

Associate's degree (A.A.) preferred.


* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively to customers and associates throughout the organization.


* Ability to carry out instructions furnished in written, oral, or diagram form.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to deal with problems involving several concrete variables in standardized situations.

Core Competencies


* Committed: Values each and every customer, while working hard to keep their business and support our communities.


* Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.


* Proactive: Understand what our customers need and actively works to make their relationship with us seamless, easy, and...