Director of Operations

About Us

Nestled on the illustrious Collins Street, within the vibrant heart of Melbourne’s Central Business District, the Intercontinental Melbourne the Rialto is a symbol of heritage elegance and contemporary sophistication.

Esteemed as one of the city's paramount hotels of international renown, it stands as a testament to luxurious hospitality.

About the Role

As Director of Operations you will report to the General Manager and are an integral member of the Executive team.

 Your focus is to lead the day to day operations of the hotel and be responsible for the effective running of both the Rooms Division and F&B Departments to ensure the achievement of established Intercontinental quality, guest and colleague standards along with departmental revenue and profit goals.

You will form strategic external alliances and partners to support the Hotel’s positioning and actively promotes the Hotel and brand through community and professional involvement. 

This is a critical position requiring proven capability in creating a positive and productive work environment.

Your strength will be your ability to build, motivate, and lead an effective team that delivers results and is highly engaged.

A taste of your day-to-day


* Drive a great working environment for teams to thrive – connect departments to create sense of one team  


* Interact with outside contacts: guests, vendors, and other contacts as needed 


* Monitor budget and control expenses with a focus on housekeeping productivity, laundry expenses, food, beverage, and labour costs.


* Support and drive any incremental revenue initiatives as required including daily sales and upsell incentives.


* Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.

Regularly review guest feedback and ratings and consider corrective actions to be implemented


* The key communicator to the General Manager, Owner and IHG for guest experience and feedback


* Ensuring all IHG Brand Standards are adhered to and the team are trained and held accountable to effectively deliver these standards 


* Work with the General Manager to ensure quality product delivery, design products and concepts to improve the customer experience, and maximise revenue and profit. 

What we need from you


* Bachelor’s degree / higher education qualification / equivalent in Hotel Management and/or Business Administration


* Four years of luxury/upscale hotel experience in a senior management capacity across Rooms and Food & Beverage


* Experience working with and managing third-party labour suppliers


* Demonstrated background in devising strategies to elevate the guest experience and increase loyalty enrolments


* Ability to work across multiple diversified business units and multiple projects   


* Outstanding written and verbal communication skills


* Ability to manage complex relationships a...