IS NAM Coordination Lead

Industry Services NAM Coordination Lead

Primary Purpose:

As an Coordination Team Lead you will be responsible for Coordination functions in regard of the Technical Inspection Division under the direction of the VP Technical Inspection Services NA.

Preparation and presentation of recommendations preliminary to decision making in matters affecting long-range objectives, plans and overall policies as they relate to operations.

Scope:

The role is responsible for sales and business development activity across the various IS North America businesses.

In addition, the role is responsible for ensuring that effective cross-division sales cooperation and collaboration is achieved in North America, and that IS North America provides adequate and effective sales support to other Intertek Industry Services locations around the world.

Principal Responsibilities:


* To handle and decide day-to-day matters in keeping with the long-range objectives, plans and overall policies established by the VP Technical Inspection Services NA and ensure proper application/interpretation of established policies as they relate to operations.


* To continuously improve the Quality Management System of the Technical Inspections Division as per the requirements of IS09001:2000, including awareness of all personnel within the Division.


* To work closely and liaise with all personnel within the Technical Inspections Division in the US and assigned foreign offices with particular emphasis on supporting the efficiency, accuracy and promptness of the execution of all work and reports thereon for clients involved.


* Responsible for monitoring and achieving set KPI targets within your assigned coordination team.


* To ensure compliance with company policies in place from time-to-time, specifically the US
Embargo Law, Foreign Corrupt Practices Act (OFAC) and Zero Tolerance Policy.


* Maintain oversight of assigned top tier clients to ensure client satisfaction and acceptable Coordination Team performance.


* Makes "in-person" visits to serve as a client representative at required locations by participating in kick-off meetings, pre-inspection meetings, order review meetings, expediting or any other type of client support needed.


* Performs coordinator/expediter human resource functions including scheduling, attendance maintenance, time sheet processing, and employee evaluations.


* Mentor your assigned Project Coordinators conveying your knowledge and experience to give them the necessary tools to succeed.

QUALITY SYSTEM


* Co-operate in all matters relating to the proper functioning of the Company Quality System i.e.

Internal Reviews, Audits etc.

and to report, in a timely manner any errors or omissions found in the Company issued documentation (assignments, work instructions, specifications / standards, procedures etc.) or knowledge of customer dissatisfaction.

HEALTH SAFETY AND ENVIRONMENTAL SYSTEM


* Be aware of company p...