Key Accounts Consultant

Job Description

Energize your Career at SECO Energy!
General Purpose of Job

The Key Account Consultant (KAC) oversees account management tasks, serving as a vital link and coordinator to address and resolve concerns from members and the community, while nurturing the comprehensive relationship between the utility, members, and the community to enhance satisfaction.

The KAC is responsible for managing a tiered portfolio of Key Accounts as outlined in SECO's Key Account Category Management Plan, delivering presentations and engaging with various civic and community groups as deemed advantageous to the Cooperative, and strengthening ties with Key Accounts and influential community business leaders.

This role involves forging and sustaining direct connections with Key Accounts and the community, functioning as a liaison between these entities and SECO's internal teams regarding billing, construction projects, general inquiries, and other account-related issues.

The KAC fosters robust, reliable, and meaningful relationships with designated major Key Accounts, supporting them in navigating account inquiries, expansion opportunities, load adjustments, communications, and additional requirements.

Minimum Required Qualifications and Competencies

The following includes the minimum job requirements and essential duties for this position.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Some job requirements may exclude i ndividuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Requirements

Education


* Bachelor's degree in Business Administration, Marketing, Public Relations or business-related field


* Job-related experience may be substituted for the required education on a year-for-year basis.

Experience


* Five (5) years' experience in directly related electric utility experience with extensive customer contact.


* Preferred: Job experience assisting large commercial/industrial customers.

Certifications


* National Incident Management System Certification - must obtained within 6 months of employment


* Certification as Certified Key Account Executive (CKAE) - must be certified within 2 years of employment


* Preferred: Certification as Certified Economic Developer (CEcD)

Other Requirements


* Ability to operate a variety of office equipment, including a personal computer, printers, copy machines, telephone, and fax machine.


* Available to Key Account customers 24/7 to serve as a single point-of-contact to initiate and expedite resolution of concerns.


* Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.


* A valid Florida driver's license for regular driving privileges of a company vehicle , must have and maintain an ac...