Analyst, Customer Accounts

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions.

With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.

We create more efficient ways for shippers and carriers to transport goods across North America.

As an Analyst, Customer Accounts in Last Mile at RXO, you will be responsible for supporting internal and external projects for an assigned business unit.

We want to leverage your skills and experience to drive positive results and help us keep our operations running smoothly.

What your day-to-day will look like:


* Document requirements for new projects, including current state, future state and gap analysis


* Provide support to other Implementation Specialists by organizing meetings, capturing project notes, updating project plans, and communicating information to meeting participants/related parties


* Provide analytical, troubleshooting, training or escalation support for new startup initiatives or projects


* Monitor completed projects to analyze the health of the account, review KPIs, evaluate operational assumptions vs.

planned, etc.



* Participate in meetings with Operations Support team to ensure global coordination across multiple technical and operational initiatives

What you’ll need to excel:

At a minimum, you’ll need:


* Bachelor's degree or equivalent related work or military experience


* 1 year of operations or project management experience



* Experience with Microsoft Office (Word, Excel and PowerPoint)


* Proven ability to create processes and procedures for field operations through usage of DMS, eTrack, routing software and Deposco programs


* Thorough knowledge of internal company software applications related to position/business unit

It’d be great if you also have:


* Bachelor’s degree in Logistics or Transportation



* Engineering or business-related experience


* Experience with Microsoft Project or comparable project management tool

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers.

We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking.

If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits


* Competitive pay


* Health, dental and vision insurance


* 401(k) with company match


* Life insurance, disability


* Employee Assistance Program (EAP)


* Paid time off


* Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together.

To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships.

We welcome everyone regardl...