Helpdesk Associate

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.



* Provides Helpdesk coverage and support; this includes responding to user inquiries, questions & requests, usually by phone and/or email, but occasionally in person


* Provides Help Desk dispatch coverage for coordinating Helpdesk assignments, priorities, job schedules, completions and user notifications and follow up


* Handles back-up duties in software installation & troubleshooting as required


* Serves as initial point of contact from the IT department for new users


* Maintain all helpdesk requests in helpdesk tracking software and provide reports to management on a schedule or as needed


* Maintains accurate inventory of IT equipment


* Coordinates repair of IT hardware and keep track of warranty information