Senior Admissions & Collections Clerk - Mental Health Admitting

The County of Riverside's University Health System - Medical Center, is seeking a regular Senior Admissions & Collections Clerk to join their Mental Health Admitting team.

The ideal candidate will have excellent communication and organization skills.

Under general supervision, the incumbent will be responsible for training and supporting new and existing staff, ensuring compliance with hospital policies, conducting competency assessments within 30 days of training new hires, addressing patient concern, ticket creation and follow-ups, ensuring necessary consents are obtained from patient prior to discharge, maintaining strong relationships with all departments, executing cost-effective resource use while adhering to timelines and quality standards, providing feedback for operational improvements, and facilitating team collaboration to meet department goals; leading staff and performing complex and varied work in the areas of patient admissions, accounts and payment plans; performs other related duties as required.

This position is located in Moreno Valley.
The most competitive candidates will have the following professional experience and knowledge:
- 2 years of Hospital Registration experience
- Training and complaint resolution experience
- EPIC
- Microsoft Office
- Ability to type at least 45 wpm

This position has a 6/12/8 schedule.

Shift hours and days will be determined by department at later time based on their need.

Meet the team! RUHS-MC Website• Lead and train staff; maintain work schedules, time and attendance logs and reassign staff, as needed; provide technical guidance to staff and prioritize work assignments.

• Register patients for medical services such as emergency treatment care and non-emergency walk-in treatment following registration procedures; evaluate assistance eligibility and refer patients to the appropriate public assistance program if eligible; ensure patient insurance forms and cards comply with medical assistance programs and private insurance carriers to process billings and payments.

• Access data from the department computer system to complete treatment authorization request forms; interpret medical assistance program policies, rules and regulations regarding eligibility and payment schedules.

• Contact patient's medical insurance carrier to obtain authorization for treatment and to verify eligibility and coverage; complete patient's medical insurance or public assistance forms and attach cash payment receipt to ensure reimbursement from medical assistance program; receive payments for medical treatment from patients.

• Resolve patient ability to pay issues and questions; research liens, judgments, court costs, or law enforcement charges against outstanding balances on patient accounts; determine the need to issue refunds; determine which account to credit with unidentified payments.

• Research department systems and files for all outstanding patient account balances in order to post payments ...