Recruiting Coordinator - Team Lead

About Us

Korn Ferry is a global organizational consulting firm.

We help clients synchronize strategy and talent to drive superior performance.

We work with organizations to design their structures, roles, and responsibilities.

We help them hire the right people to bring their strategy to life.

And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than 50 countries.

We offer five core solutions:


* Organizational Strategy


* Assessment and Succession


* Talent Acquisition


* Leadership Development


* Total Rewards

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Job description

The Role

Korn Ferry is searching for a Recruiting Coordinator Team Lead.

The RPO Coordination Team is critical to the success of the RPO in North America.

It focuses the energy of a team of professionals on multiple time- and compliance-critical activities at moments in the hiring process when personal contact, customer care, speed and process compliance are all crucial to meet various stakeholder needs: team members, individual hiring managers and applicants, the TA and HR organizations, and the RPO.

At the direction of the Account Leader, this position builds and manages the coordination team to ensure that a high quality, customer centric, and cost-effective coordination service is delivered in support of the Client's hiring plan by building a team, developing goals and objectives, and measuring outputs.

Primary Responsibilities:

Tactical


* Lead and direct a team of coordinators to manage interview scheduling, offer and background check processes.


* Work with leadership team to manage daily work priorities, challenges, or issues as needed.


* Maintain effective, positive customer service relationships by responding to customer needs, resolving conflicts, and educating stakeholders and the recruitment team on customer care.


* Manage team members effectively to achieve the goals and objectives of the coordination team by monitoring progress, cross-training team members, and shifting them to meet needs when the situation demands.


* Schedule and assign work, resolve processing problems, collect data to monitor progress, carry an assigned workload, or fill in as necessary.


* Effectively and continually communicate with HMs, Recruiters, and candidates to facilitate the flow of information necessary to the success of the hiring process and the team.

Strategic


* Define 'core team' size based on historical volumes, productivity patterns and forecasted needs.


* Develop a work structure and training plan to allow the team to meet cyclical volume swings by scaling the team size for changes in demand.


* Implement and monitor departmental goals and objectives for the team that align with the strategic direction of the organization by analyzing needs and developing recommendations.


* Identify patterns that indicate opportunities for improvement, and present to lead...