Talent Acquisition Team Lead - Operations

About Us

Korn Ferry is a global organizational consulting firm.

We help clients synchronize strategy and talent to drive superior performance.

We work with organizations to design their structures, roles, and responsibilities.

We help them hire the right people to bring their strategy to life.

And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than 50 countries.

We offer five core solutions:


* Organizational Strategy


* Assessment and Succession


* Talent Acquisition


* Leadership Development


* Total Rewards

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Job description

The Role

Korn Ferry is seeking an Operations Team to support our RPO healthcare client.

As an individual contributor, the Operations Team Lead will be responsible for increasing client satisfaction and service by reviewing various service delivery metrics and team processes to drive process improvement changes.

You will focus on helping your team and leaders deliver business-changing insights and build and maintain progressive and cutting-edge talent acquisition solutions.

In addition, you will grow and develop a partnership with Korn Ferry's COE team, including Reporting, Continuous Improvement, Training, D&I, and Brand & Recruitment Marketing, to provide consistent service quality.

The position requires analytical and interpersonal skills coupled with the ability to drive influence, drive change, and manage an operation to take a recruitment function where it needs to be.

Integrity, proactivity, and the ability to build long-lasting and effective relationships are essential for this role.

Key Responsibilities


* Identify and Implement Efficiencies: Realize opportunities for efficiencies in solution execution and implement innovative solutions and continuous improvement initiatives delivering to SLAs and KPIs.


* Project Management: Utilize data to put project plans together, drive them to completion, and address any barriers.


* Client Satisfaction: Deliver services with high levels of client satisfaction.


* Best Practices and Optimization: Hardwire and drive best practices, assist in stabilization, optimization of accounts/key roles, and understand delivery analytics for efficiency.


* Communication: Provide timely updates to client management, stakeholders, and/or executive sponsors.


* Client Support: Support and participate with client leaders through quarterly and annual reviews.


* Advisory Role: Advise clients on best practices and opportunities for improvement and/or corrective action.


* Stakeholder Liaison: Liaise with key stakeholders across Korn Ferry.


* Forecasting and Planning: Ensure teams are forecasting accurately and drive the TDP (Talent Demand Planning) process.


* Metrics Management: Define, communicate, manage, and monitor individual and team metrics when applicable, inspiring the team to attain goals and pursue excellence.


* Customer...