Front Office Manager - Intercontinental Hayman Great Barrier Reef

About us 

 The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

 We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

About us

As the Front Office Manager, you’ll be the face of the guest experience, leading a dynamic team to create an unforgettable stay for each and every guest.

You’ll work side-by-side with your team to ensure smooth operations across the front desk and guest services.

Your energy and passion will inspire excellence, ensuring that every guest interaction is delivered with the highest level of care.

With your strategic mindset and hands-on leadership, you’ll drive the team to meet targets, exceed expectations, and deliver that iconic luxury experience our guests expect.

What we need from you

We’re looking for an enthusiastic, proactive leader who thrives in a fast-paced, luxury environment.

You know how to make every guest feel special, anticipate their needs, and resolve any issues with style and grace.

If you’re a natural problem solver with a passion for service excellence, we want you! Here’s what you’ll need to succeed in this role:


* Experience– You’ve got at least two years in a managerial role in the hospitality industry, ideally in a front desk or guest services leadership position at a luxury, 5-star property.


* Problem-Solving Skills – You know how to handle challenges quickly and efficiently, ensuring clear communication and prompt resolutions for our guests.


* Tech-Savvy – You’re fluent in Opera PMS and the Microsoft Office Suite, with the ability to adapt to new tech quickly to stay ahead of the curve.


* Flexibility – The world of luxury hospitality is ever-changing, so you’re prepared to work nights, weekends, and holidays with a positive attitude and a can-do spirit.


* Team Leadership – You’re an inspiring leader who knows how to motivate, coach, and develop your team, ensuring everyone is aligned and working towards delivering exceptional guest experiences

What we offer

· World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.

· An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.

· Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.

· IHG Austral...