MH Insight Manager

We are seeking a MH Insight Manager for the Central Region Project Management Department.

The MH Insight Manager is critical in managing feedback, insights, and operational improvements within MH Lending.

This role aligns with Credit Human's mission to improve member financial slack, focusing on operational excellence, member engagement, and system improvements.

If you have significant leadership experience in product/program supply and systems development, you should apply right away!

Highlights:


* Lead, coach, develop, and mentor subordinates to create and support a high-quality system of the delivery of services and collection of data


* Build and maintain the operational capability and capacity to effectively support lending products/programs, production, and services to current and future members and to ensure member knowledge of our value proposition during transaction


* Lead Indirect MH Loan Advisors team in creating and maintaining relationships during the members loan transaction while supporting the BDE’s and referral sources relationships by adding and demonstrating value


* Continuously develop and refine processes to deliver work with increasing quality and pace while reducing waste, redundancy, and variance


* Continuously monitor markets and industry trends to determine threats and opportunities for fit with future requirements of Credit Human


* Advance and expand the knowledge of business unit, related channels, and consumer behavior to enable sustainable growth of loan origination via increased engagement

Experience:

    Required


* Minimum 5 years of experience in a leadership capacity, successfully directing staff in product/program and systems design, development, delivery, and execution to support business unit objectives


* Previous team management experience includes program development, training, enterprise relationship cultivation, and strong cross-functional collaboration


* Demonstrated ability to leverage the collection and analysis of data, garnering insights to meaningfully expand and improve understanding and delivery of programs and services offered via established metrics and tools

    Preferred


* Project Management

Education:

    Required


* Bachelor’s degree in a business-related field or equivalent work experience

    Preferred


* MBA

Licenses & Certifications:

    Required


* Requires eligibility to be registered as a Mortgage Loan Originator (MLO) with the National Mortgage Licensing System (NMLS) and Registry

    Preferred


* NMLS registered

Skills & Knowledge:

    Required


* Proven understanding of market theory and ability to utilize that understanding to create alternative ways of allocating resources to increase efficiency and effectiveness


* Statistical analysis i.e.

the understanding of statistical methods to derive insights from data


* Innately curious, with a proven ability to recogniz...