Lead Concept Attendant - Nathan's Famous Hotdog's (Miami Airport)

Purpose of Position:
Support the operation to deliver Superior Guest Service by performing duties which includes: completing guest transactions, assisting with food preparation and cooking, and cleaning.

Adhere to company policies related to standard operating procedures and cash handling.

Serve as the designated Trainer for the Associate Certified Trainer (ACT) Program.

Train new Concept Attendants on company standards, policies and procedures-based program guidelines and /or brand training and position requirements.

Essential Duties/Responsibilities:
1.

Ensures each guest receives superior service by providing a friendly environment, which includes prompt recognition and greeting of guests with a smile using established service standards.
2.

Communicates, explains and suggestively sell menu offerings, products, and promotions to guests.
3.

Verifies cash drawer/bank and completes appropriate paperwork.
4.

Processes orders and accepts payments.
5.

Cooks and stores food at required temperatures; labels, dates, and rotates all products in accordance with company standards.
6.

Performs food preparation duties in accordance with company standards.
7.

Maintains cleanliness of area which includes trash removal, dishwashing, sweeping and mopping floors, cleaning tables, countertops, food prep area, display cases and equipment and stock supplies as needed.
8.

Follows safe food handling and proper appearance and hygiene practices.
9.

Adheres to workplace safety standards for operating and maintaining equipment and reports any equipment malfunction to management immediately.
10.

Performs opening and/or closing side work according to established checklists.
11.

Performs other duties as assigned.
12.

Trains new Concept Attendants on company standards, polices and procedures based on company guidelines and/or brand training and position requirements and completes required ACT position training paperwork management.
13.

Performs other duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Previous Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills:
Ability to read and comprehend simple instructions and effectively communicate information individually and in small group situations to customers and co workers.

Ability to understand the English language both written and verbal.

Mathematical Skills:
Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability:
Ability to apply reasonable understanding in carrying out instructi...