Dedicated Client Service Partner - Hybrid - Sanford, FL

Client Account Support Senior Analyst Job Description - Hybrid Schedule

This hybrid role will require the incumbent candidate to come into the local client office 2-3 days per week in Sanford, FL 32773.

As the Dedicated Client Service Partner - you're an extension of the Cigna Account Management team.

You have a critical role applying your relationship management skills to develop a partnership with a key client as our liaison and bringing key insights and program delivery opportunities to the Account Management Team's strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.

Candidate must be able to attend any in person events and meetings.

Here's more of what you'll do:


* Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team


* Respond to, own and assist with escalated, complex issues and inquiries from the Client's benefits delivery team and/or the employees.

Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.


* You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation.

This may include lunch and learn sessions, presentations, or general communication development in alignment with client's programs and services (mycigna.com, incentives, discount programs, health savings account, etc.) offered


* Manage new hire onboarding and open enrollment/health fair support


* Assist with wellness activities

Qualifications:


* High School Diploma or GED required, Bachelor's degree preferred


* 3+ years professional experience in insurance, healthcare, managed care or related industry highly preferred


* Client facing experience preferred


* Ability to manage multiple priorities and deadlines independently and pro- actively


* Ability to negotiate, manage expectations and creatively problem-solve effective client solutions


* Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination


* Excellent presentation skills.

Previous success in delivering Customer and Client communications


* Candidate must meet travel requirements for this role

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we're dedicated to improving the health and vitality of those we serve.

Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.

Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, ...