Content Management Writer Sr. Analyst - Remote

The Content Management Writer Sr.

Analyst plays a critical role within RFP Strategy & Operations for Cigna's U.S.

Commercial markets.

This individual is responsible for creating and owning RFP responses that directly impact the overall new business and retention sales process.

The Content Management Writer is responsible for partnering with subject matter experts (SMEs) that span across multiple products and capabilities to proactively develop new content and ensure existing content remains current and accurate.

The Content Management Writer Sr.

Analyst is responsible for developing winning RFP responses.

A successful candidate has existing knowledge of Cigna Healthcare solutions, develops meaningful relationships with subject matter experts, proactively develops lean-in proposal responses, and manages timing and strategic needs of the RFP process.

The Content Management Writer Sr.

Analyst serves as consultative partner within the RFP Strategy & Operations team by providing support, and a strategic mind-set in creating, managing, and editing proposal content in a timely manner while adhering to writing standards.

Additionally, this role is responsible for partnering across the teams to support training and mentoring, technology advancements and lead process improvements as an internal subject matter expert for content development and optimization.

Primary Responsibilities:

Content Development:


* Maintain strong partnerships with a large network of experts and business owners (Product, Clinical, Marketing, Sales, Go to Market) to create winning proposal responses that differentiate Cigna.


* Maintain deeper level of expertise/act as a "go-to" in key areas based on aligned topics


* Proactively share expertise and best practices with fellow content team members


* Write new content for RFP responses and ensure existing library content remains current and accurate.

Apply critical thought process, writing style guidelines and add to the RFP Content Library in a timely manner.


* Collaborate with internal partners within RFP Strategy & Operations to ensure content is accurate and meets the needs of RFPs for a case load of complex, non-standard, and strategic RFP responses.


* Edit content in accordance with Chicago Manual of Style, internal RFP Writing Guide, SOPs, Job Aids, and other designated resources.


* Own, moderate, and revise library content in alignment with review cycles, ad hoc requests and new RFP responses from case work for repeat use.


* Monitor and manage feedback to content in the RFP Content Library and respond appropriately in a timely, accurate, and professional manner.


* Keep current on Cigna's products, services, and capabilities for assigned line(s) of business and topics by hosting regular meetings with aligned SME's and matrix partners, attending trainings, and reviewing Knowledge Xchange.

Technology Efficiencies:


* Identify opportunities to improve the technology of the RFP...