MG&I NICE Marketing Delivery Lead

The New Initiative and Control Execution Marketing Delivery Lead will support meeting the requirements of controls, while partnering with a cross-functional team, inclusive of Compliance, Legal, risk teams and other key stakeholders to ensure we maintain a robust control environment.

This position is in the Marketing Growth & Innovation (MG&I) organization of Card Services, a key business within Chase's Consumer & Community Banking group.

Responsibilities:

The candidate for this position will be a decision maker and change driver to ensure that the appropriate processes and control framework is in place for the MG&I business area(s) they are supporting.

This person will be responsible for leading audits, reviews, and exams in partnership with MG&I process owners and Control managers to ensure timely responses and positive results.

They will also be responsible for triaging process incidents/breaks that occur, including creating documentation and presenting in the issue review forum.

The candidate will facilitate weekly and ad hoc meetings with key stakeholders within the assigned process(s) in the MG&I organization to determine root cause, obtain and share progress updates, and discuss other key areas of focus.

The candidate will participate in control testing and validating evidence prior to submitting to reviewers, auditors and/or examiners.

This person will maintain and evolve the steady state control framework for their assigned process(s) in the MG&I organization.

Qualifications:


* 7+ years of Operations, Marketing, Controls and/or Compliance experience


* Bachelor's Degree required with a major in Marketing, Operations, Compliance, Business Management or similar discipline or related work experience


* Demonstrated experience in facilitating meetings that include an agenda, meeting minutes and general meeting etiquette


* Proficient in Microsoft products and extensive knowledge of Excel and PowerPoint a necessity, SharePoint experience preferred

Ideal candidates would be able to do the following:


* Results-oriented with strong analytical and problem-solving skills


* Effective organization skills with attention to detail, while acting with a sense of urgency when applicable


* Possess strong relationship skills, ability to lead through collaboration, and make critical decisions


* Demonstrate customer-obsession by leading with the voice of the customer


* Proven ability to promote a strong control environment, adhere to risk/control, procedure and process expectations, while appropriately delivering what's best for the customer

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

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