Account Manager, Pharmacy Team -Verity 340B Solutions- Hybrid
Job Objective:
Responsible for owning the ongoing relationship and 340B program for a group of Verity Solutions pharmacy accounts.
Serve as a subject matter expert for Verity Solutions contract pharmacy and VHUB program and services.
Duties and Responsibilities:
* Develop ongoing relationships with assigned portfolio of accounts.
Serve as the primary contact in proactively supporting the accounts' 340B programs to maximize savings and compliance.
Strong focus on the purchasing/ procurement, invoicing, and financial reconciliation activities of assigned clients.
* Deliver excellent customer service.
Respond timely and completely to customer communications, proactively offer training, and anticipate customer needs.
* Listen to customer feedback to identify actionable opportunities for product or service improvements.
* Establish routines to monitor data metrics, data feed mechanics, settings, and financial results of assigned accounts.
* Analyze, interpret, and communicate to each account their ongoing program results.
Formulate and deliver insights and recommendations that maximize Pharmacy program performance and Verity Solutions revenue.
* Proactively investigate and seek support with data questions and anomalies.
Collaborate across teams to ensure the appropriate resources are mobilized to address client needs.
* Consistently plan, schedule, and deliver trainings, business reviews, and program updates to customers at an agreed-upon frequency, applying core Verity standards as well as unique client expectations for each account.
* Utilize department tools to complete work, such as document- and project-management platforms in use by the team.
* Leverage all educational and training resources available to maintain knowledge of features and functions of the software.
Take personal accountability for recognizing areas of development and addressing those with supervisor.
* Support and promote the Verity Solutions values through positive interactions with both internal and external stakeholders.
Experience, Skills and Qualifications:
* BA or BS in Business or related field or equivalent work experience.
* 3+ years in a customer support, technical support, or SaaS account management position.
* Experience working in a pharmacy setting a major plus; experience in the 340B space a major plus.
* Strong verbal and written communication skills.
Proven ability to calmly lead difficult conversations with all levels of stakeholders.
* Aptitude to analyze data issues.
* Strong experience and comfort level with MS office products, especially Excel.
* Comfortable in an environment where regular learning of new software functionality and best practices for its use is the norm.
* Ability to be a self-starter, including strong multi-tasking capability, track record of managing multiple shifting priorities and details in a fast-paced, delivery-focused environment.
...
- Rate: Not Specified
- Location: Kirkland, US-WA
- Type: Permanent
- Industry: Finance
- Recruiter: Cigna
- Contact: Recruiter Name
- Email: to view click here
- Reference: 25003278
- Posted: 2025-03-18 07:45:25 -
- View all Jobs from Cigna
More Jobs from Cigna
- Data Entry Representative
- Senior Manager, Continuous Improvement Engineer - Evernorth - Hybrid
- Forecasting & Planning Advisor- Evernorth- Hybrid
- Counsel-Healthcare / Client Contracting
- Inventory Representative - Express Scripts
- Director of Credit and Collections - CurascriptSD
- Client Manager; U500 - Denver, CO (Hybrid)
- Presale Support Lead Analyst (Remote)
- Dental Sales Executive; U500 (Hybrid/Carolinas)
- Software Engineering Advisor (Hybrid)
- Per Diem Staff Fulfillment Pharmacist - Accredo (Marlborough, MA)
- RFP Content Optimization Team Lead
- Corporate Impact & Sustainability Disclosure Specialist
- Dedicated Wellbeing Lead Strategist
- Customer Service Coordinator
- Production Operator- B shift
- Saw Operator Spiral
- Forklift Operator
- Production Operator-3rd shift
- Speech-Language Pathologist (CFY) - Pleasant Manor