RFP Content Optimization Team Lead

The RFP Content Optimization Team Lead within RFP Strategy & Operations acts as an extension of the management team, providing content team oversight, acting as an RFP Q&A subject matter expert, and providing a wide breadth of support for experienced front-line staff and management to drive accurate, consistent, high quality, winning proposals for the most complex cases.

This role also partners with management, other RFP teams, and key organizational business partners to influence solution-based ideas and to implement continuous improvement and service excellence initiatives.

The Team Lead must have prior experience as a proposal writer.

This individual should possess the sales and RFP process knowledge, technical capabilities, and skill sets required to support and engage in proposal management activities across all sales markets, with a strong focus on content management.

Peer Coaching & Reviews


* Conducts both in-process and final questionnaire draft reviews of answers crafted for proposals.


* Collaborates within his/her aligned RFP team to ensure that all answers are complete, accurate, reflect once voice, and present Cigna positively in the market, to win and retain business.


* Fosters the development of the experienced, front-line [Proposal Strategist/Consultant/Writer] staff's critical thinking, writing, and proposal project management skills when managing complex proposals.


* Supports good decisions and results through effective coaching and support of knowledge, skill set, resources, and applications of technical workflows, processes and tools.


* Provides direct mentorship for newly hired [Proposal Strategist/Consultant/Writer] working in collaboration with manager to ensure each new hire achieves critical milestones in the learning process.

High Profile RFP Process


* Actively engages with experienced [Proposal Strategists/Consultants/Writers] to support completion of complex proposal questionnaires.


* Works within aligned RFP team to ensure support with timely, accurate, high quality, complete, winning final proposal product is delivered.


* Provides hands-on coaching and support with complex questions, including by assisting front-line staff with application of strategic messaging and customization.


* Although not this individual's primary responsibility, the Team Lead may be required to lead completion of certain high-profile and/or complex RFPs as needed.

Team Leadership


* The Team Lead is an extension of [Proposal Strategist/Consultant/Writer] leadership, providing coordinated support with management as needed to support in-team goals.


* May occasionally support case assignment process, applying capacity model and other factors to ensure timely assignment of new requests to the appropriate individual.


* In collaboration with management, may conduct in-team mini-trainings on critical team-specific topics not addressed by centralized training team and/or exclusively ca...