Front Office Duty Manager - InterContinental Hayman Great Barrier Reef

About us 

 

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

 We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

What's the job?  

As Manager on Duty, you’ll direct and oversee all aspects of the Guest Services operations (Front Desk, Instant Service, My Concierge Service, Porter Services, Transport Services and Activity Services) to deliver a memorable and unique guest experience and bring the brand to life. 

Salary: $75,600 pa

Your day-to-day 

 

To lead, motivate, train and develop the team in a manner that enables them to operate to the maximum levels of efficiency and to provide a productive service.

 Ensure colleagues are appropriately trained on systems, security and cash handling procedures and service & quality standards.

 Schedule and participate in daily operation meetings ensuring the team is prepared and supported for the shift.

 Demonstrate a sound awareness of Workplace Health and Safety (WHS) policies and procedures.

 Partner with Security Department to provide a safe and secure environment for guests and colleagues.

 Responsible for and supervise overall operation of the hotel, including restaurants, bars and meetings & events in absence of Resort Manager.

 Closely monitor and assess guest feedback (direct, MOD report and Heartbeat) putting into place detailed action plans focusing on appropriate follow up and follow through.

 Liaise with the Front Office Manager relating to Meet & Greet schedule for incoming and outgoing VIP and Recognition guests.

 Oversee night audit function and preparation of daily financial reports.

 Drive programs to deliver on financial performance through Upselling.

 Ensure accuracy, control and safety of all cashiering procedures.

 Control Labour costs, ensuring that budget and business levels are taken into consideration, to manage expenditure

What we need from you 

Completed Tertiary Studies in Hotel Management or Business Degree 

Minimum 3 years’ related management experience in 5 star, luxury hotel industry. 

Flexibility - night, weekend and holiday shifts are all part of the job 

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 

Fluency in the local language - extra language skills would be preferred 

Strong interpersonal skills both written and verbal 

Literate and tech-savvy - knowledge with PMS specifically opera is a must 

You’ll have a current clean driver’s license 

Able to travel on boats without sea sickness 

Certification – QLD Responsible Service of Alcohol Certification 

What...