Senior Enterprise Systems Administrator - 2030

Overview

Position: Senior Enterprise Systems Administrator
Location: Albuquerque, NM
Salary Range: $34.66 - $44.66 per hour
Clearance: Clearable to Q

KeyLogic is seeking a Senior Enterprise Systems Administrator to support a major national laboratory.

You will Provide end-user support with processes for managing and delivering services that are ITIL® conformant.

Resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment).

Additionally, support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.

The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu).

The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.

 

Will play an active role in enterprise server virtualization support and projects.

Able to assess servers, services and applications for virtualization readiness, ability to work with stakeholders to manage the transition to virtualization and support it once established.

ServiceNow system administration and experience is desired.

Responsibilities:

Plan and monitor assistance to users in accessing and using business systems.

Supervise and manage the daily activities of configuration and operation of client/server-based systems unique to enterprise operations.


* Collaborate with cross-functional teams to gather requirements and develop solutions to meet business needs.


* Design, develop, and implement ServiceNow workflows, forms, reports, and integrations.


* Perform regular system upgrades, patches, and enhancements to ensure optimal performance and security.


* Monitor system performance, troubleshoot issues, and provide timely resolution to minimize downtime.


* Develop and maintain system documentation, including configuration changes, processes, and procedures.


* Provide technical support and guidance to end-users, addressing their inquiries and resolving system-related issues.


* Excellent problem-solving skills and the ability to troubleshoot complex technical issues.


* Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and provide user support.


* Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.


* Solid understanding of PowerShell scripting for automation and system administration tasks.


* Experience working with APIs and integrating ServiceNow with other systems using REST protocols.


* Develop and maintain robust API integrations between the ServiceNow platform and external third-party services, ensuring secure and efficient data exchange to enhance automation capabilities and extend the functionality of the ServiceNow ecosystem.

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