Restaurant Manager - North Charleston, SC
Reports To (Title): Market Leader
Department: Field Operations
Job Summary: The Church's Restaurant General Manger is passionate about providing our guests a high quality, value oriented dining experience with friendly, quick, accurate service in a clean and safe environment.
The RGM is responsible and accountable for all of the business activities in one restaurant location, specifically to:
* Provide a superior and memorable experience for all guests.
* Achieve sales goals
* Control expenses to budget or better,
* Create an environment where team members are engaged in doing their jobs and encouraged to grow while delivering exceptional service.
* The Church's Restaurant General Manager direct reports usually include an Assistant Restaurant General Manager and/or Shift Leader).
The number of direct reports may vary by location based on total sales volume, sales and geographic location of the restaurant.
Key Duties/Responsibilities:
* Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service.
Builds team understanding and commitment to guest service standards.
* Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
* Assists and resolves all guest complaints in-person or by phone.
Apply the "listen, apologize, satisfy and thank" model to all guest complaints.
* Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
* Directs and conducts regular training with team members.
* Provides regular feedback to all team members and identifies areas for improvement.
* Works with direct reports to cross-train and assist in the development of new skills.
* Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.
* Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced,
* Maintains a clean and safe restaurant for guests and team members.
* Responsible for budgets and makes adjustments as needed.
* Ensures compliance with labor laws.
* Understands, enforces and adheres to all company policies and procedures.
* Maintains restaurant inventory and ensures accessibility and organization.
* Responsible for routine maintenance and repairs on all equipment.
* Prepares and analyzes operation reports
* Performs other duties as assigned.
Position Requirements (Education, Qualifications, Experience):
* High school diploma or GED required.
Must have (1) years of supervisory experience working in the restaurant industry.
* Successfully complete all training and make a passing score on all applicable tests.
Position Qualifications/Functional Skills:
* Must have a valid driver's license and proof of valid insurance.
* Must be able to work a minimum of 50 - 55 hours per week.
...
- Rate: Not Specified
- Location: North Charleston, US-SC
- Type: Permanent
- Industry: Finance
- Recruiter: Church's Chicken
- Contact: Adrienne Brealond
- Email: to view click here
- Reference: R0057407
- Posted: 2025-03-18 07:17:14 -
- View all Jobs from Church's Chicken
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