Client Services Manager - Water/Wastewater

Ardurra is looking to hire an experienced Water/Wastewater Client Services Manager to join our team in our Columbia, SC office.

Our innovative water and wastewater engineers collaborate closely with clients to plan, design, permit, and construct systems that address their needs comprehensively.

This approach allows our clients to make smarter investments, resulting in lower life cycle costs and additional benefits.

As a recognized leader in the Southeast water industry, our projects encompass treatment and infrastructure initiatives for municipal and institutional clients.

Our work ranges from drinking water supply to water reuse, wastewater, and stormwater management.

We have the capability to support projects of all sizes within a flexible and innovative team environment.

Primary Function

The Client Service Manager will focus on supporting a mix of established clients, new business growth, project delivery, and mentoring of engineering staff.

The position will collaborate with regional and national water/wastewater engineering expertise to share resources and leverage capabilities to expand our South Carolina water business group.

Essential Functions of the Job:


* Develop innovative solutions to add value to our clients that differentiate Ardurra from competitors


* Responsible for marketing to existing clients through project performance, expanding the scope of existing contracts, and identifying new project opportunities


* Responsible for delivering service to the client and for client relations


* Conduct monthly project reviews with the project client and/or principal in charge, and seek periodic guidance


* Manage multiple design consultants to complete detailed and permitted construction plans


* During project startup understand the client's critical success factors and prepare an effective project management plan


* Responsible for project administration in the project management system (including accurately placing the project setup information)


* Responsible for making sure that all team members understand their role on the project, the task/s that need to be accomplished, along with the schedule and budget for the tasks


* Be available to team members to mentor junior staff and consult with the principal in charge for guidance


* During project execution, monitor the progress of the scope, budget, schedule, and quality/performance


* Provide project team leadership and be accountable for technical, financial and schedule delivery excellence


* Responsible and accountable for all aspects of the project from initiation through closeout


* Responsible for risk management and proactive change management


* Responsible for prompt invoicing and collection

 

Education and Experience Requirements:


* Bachelor’s degree in Engineering required


* Professional Engineer preferred


* At least ten (10) years of experience

 

Why Ardurra?

While Ardurra offers com...