Manager - Exceptional Sales Operations

The Team:

The Sales Operations & Upcycling Team at Hermès USA manages the end-of-life product lifecycle, focusing on promoting a circular economy through Private sales, Employee sales, and Upcycling initiatives.

The Opportunity:

As the Exceptional Sales Operations Manager, you will be responsible for the planning and execution of all physical events involving discounted sales.

Responsibilities include, but are not limited to, organizing the Physical Sale operations in partnership with internal and external partners and managing the entire Sale process (before, during, and post operations).

This person will be integral to continuing our Retail Life Cycle initiatives for unsold goods.

The ideal candidate requires strong project management skills, a proven track record of building relationships with external partners, exceptional communication skills, a strong background in Operations, a passion for learning current trends in the luxury industry, experience in retail sale strategies, and the ability to thrive independently.

This position is onsite in our New York, NY Corporate Office.

About the Role:

Operations


* Handles all aspects of the event preparation, execution, & post execution.


* Collaborates closely with the Distribution Center to enhance and streamline logistics and shipment operations.

Maintains continuous communication on future events, deadlines, and identifying inefficiencies.


* Establish Standard Operating Procedures (SOP's) to ensure efficient and detailed guidelines for how all aspects of the event should operate including: Customer Service, Inventory Management, Sales Processes, Visual Merchandising, Opening & Closing procedures, and Employee Conduct, ensuring a uniform experience for both clients and staff members.


* Coordinate tasks, build schedules and developmental priorities by effectively communicating with cross-departmental stakeholders (Merchandising, Distribution Center, IT, Accounting, CRM)


* Conducts a thorough review & analysis of post-event successes and areas requiring improvement to facilitate the implementation of new process enhancements.


* Supervises client purchases, returns, & inquiries to ensure a smooth shopping experience.


* Continually pursuing enhancements to the shopping experience through the investigation of new and innovative solutions and capabilities.


* Oversee and sustain project reporting through the analysis of data to develop key performance indicators (KPIs)

Sales Strategy


* Research prospective markets to host a private sale based on products on hand.


* Utilize data & reporting tools to identify trends and client preferences.


* Consistently assessing and evaluating the current Private Sale process.

Identify areas where enhancements can be made and develop new selling strategies to drive improvements.

This involves examining the existing workflow, seeking opportunities for innovation, and implementing best practices to optimize ...