Field Support Engineer II

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Dallas, TX area and will cover Midwest states, Oklahoma, Kansas and Missouri .

Travel is approx..

3 over nights a week.

The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on Carl Zeiss Meditec surgical microcopes instrumentation in a designated field service territory.  Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction.

Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies.  Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

Sound Interesting? Here’s what you’ll do:


* Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.


* Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.


* Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.


* Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.


* Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy. 


* Support revenue growth through the promotion and retention of service agreements.


* Interface with customers in a professional, pleasant and calm demeanor.


* Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.


* Maintains company-issued test equipment and support tools, including spare parts. 


* Installation and maintenance of equipment at trade shows, as requested and required.

Do you qualify?


* Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.  


* BS in Electronics, Enginee...