Vice President- Patient Care Services

Job Summary

Oversees and directs departmental activities to ensure quality services for both internal and external customers.

Supports and upholds the Hospital Mission, Vision, Values and Guiding Behaviors, Patient Bill of Rights, and the Code of Business and Ethical Conduct.

Job Specific Duties


* Administrative management for the clinical, operational, and financial outcomes for all assigned departments and clinical services.


* Develops and formulates department operational business strategy.

Advises on defining key performance feedback and metrics with Executive team.

Identifies department operational needs, defines concrete goals, and frames subsequent plan for achieving goals.


* Continually seeks opportunities to enhance operational excellence through identifying collaborative initiatives and innovative approaches.


* Provides operational subject matter expertise and direction to department managers in the execution of operational improvements, service and quality enhancements, and new business initiatives.


* Leads and directs process improvement initiatives and other safety programs; ensures applications and concepts are standardized and reliable processes and sustained in the department.

Supports process improvement and incorporates science principles into quality/process improvement activities while working with leadership ensuring application of evidenced based practice in the departments.


* Administrative management for the clinical, operational, and financial outcomes for all assigned departments and clinical services.


* Considers factors related to safety, regulatory compliance, evidence and/or best practice, effectiveness, cost, and impact on practice in the planning and delivery of nursing and other services.


* Collaborates with customers, administration, medical staff, peers, and subordinates to fulfill job responsibilities, meet performance standards, and achieve departmental goals and objectives.


* Communicates timely and effectively to ensure nursing Hospital leadership team is well informed concerning hospital plans, opportunities, and business results.

Reviews and analyzes statistical data to enhance productivity, efficiency, and customer satisfaction.


* Promotes an environment of shared decision-making and collaborates with nursing and medical staff, various administrative staff, and leaders in planning for and providing quality and consistent patient care services based on best practice.

 Ensuring patient and family centered principles and decision-making.


* Accountable for patient experience and employee engagement scores.


* Fosters a Magnet culture, supports Nursing Excellence programs and strategies, and ensures clinical staff engagement in shared leadership activities.


* Develops reviews and revises departmental policies and procedures and assures the department's compliance with all state and federal regulations.


* Remains current with state and f...