IT User Support Technician II

The County of Riverside seeks candidates to fill positions throughout Riverside County.

A list of eligible candidates will be established to fill current and future vacancies.

The Riverside County Sheriff's Department seeks an IT User Support Technician II, located in Riverside.

IMPORTANT NOTICE: Candidates for public safety positions will undergo a comprehensive background investigation to ensure their qualifications align with the responsibilities of a member of the Riverside County Sheriff IT team.

The requirements for this process include: a complete employment history, a record of residency for the past ten years, five to seven references (which must consist of current or former employers, family members, friends, and co-workers), all relevant police reports, documentation of vehicle accidents and/or citations, as well as a polygraph and medical examination.

The IT User Support Technician II, provides technical assistance, training and support in the use of IT hardware, software and network systems to ensure that the over 4,000 personnel within the Sheriff's Department have the technology necessary to accomplish their assigned responsibilities.

We're looking for candidates eager to troubleshoot technical problems, support mission-critical systems and participate in the department's short and long-term projects designed to enhance the Department's technological capabilities.

And, most of all, able to thrive in a fast-paced high-pressure environment that operates 24/7/365.

The IT User Support Technician II will understand how to successfully navigate and deliver results for customers with competing agendas, processes and/or priorities; understand team dynamics when leading and mentoring and possess strong communication and organizational skills.

Telecommuting is not part of the role, as both on-site and remote support from the Technical Services Bureau located in Riverside is essential to meet the demands of this position.

The Sheriff's Department seeks competitive candidates who have experience working in a large enterprise IT environment, within the last five years, in a Help Desk or service provider role.

Meet the Team!

The law enforcement professionals of the Riverside County Sheriff's Office with a staff of over 4,000 dedicated men and women, cover the expanse of over 7,300 square miles in southern California.

The Sheriff's Office is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self.


* Provide technical support to Riverside County Sheriff's Office personnel, ensuring that all technological equipment and software function properly.

Diagnose and resolve issues related to IT hardware, software, and network connectivity.

Monitor support tickets and ensure timely resolutions.


* Manage user accounts, including creation, modification, and deletion, while ensuring compliance with security protocols.

Administer access controls and a...