Director of Product and Operations

Job Title: Director of Product and Operations

Experience Level: Mid-Senior

Job Location: Duluth, Georgia

Work Schedule: Hybrid: M-F (3 days in office + 2 days remote)

Salary Range: $165,000 - $180,000.

Bonus Eligible.

FLSA Status: Exempt

At IPA, we believe in valuing our employees' well-being and providing comprehensive benefits that support both their personal and professional lives.

Enjoy paid holidays & flexible time off, comprehensive healthcare including Telemedicine, HSA & FSA options, and Company-paid life and disability insurance.

Plan for the future with a 401k match and Employee Stock Purchase program.

Job Summary:

The Director of Product and Operations provides hands-on leadership and strategic direction, driving product strategy and innovation while overseeing operational execution.

This role requires a dynamic leader who can balance high-level vision with tactical execution, ensuring that products align with business objectives and deliver maximum value to customers.

Key Responsibilities:

Product Strategy & Leadership:


* Define and execute the product vision, roadmap, and strategy aligned with business objectives.


* Lead the product development lifecycle from ideation to launch, ensuring timely delivery and high-quality execution.


* Align product initiatives with market needs, customer feedback, and emerging technology trends.

Hands-On Execution & Product Ownership:


* Act as a Software Product Owner when needed, writing user stories, prioritizing backlogs, and defining product requirements.


* Collaborate closely with engineering teams to ensure successful implementation and timely delivery of features.


* Be a leader-doer, actively engaging in product execution while setting the strategic direction.

Operations & Execution:


* Establish and refine product development and operational processes for efficiency and scalability.


* Ensure smooth coordination across cross-functional teams, optimizing workflow and collaboration.


* Drive process improvements to enhance agility, predictability, and efficiency in product execution.

Team Management & Development:


* Lead and mentor a high-performing team, including Product Owners, Product Managers, Software Systems Architects, and Project Managers.


* Foster a culture of innovation, collaboration, and accountability.


* Provide career growth opportunities and continuous learning for team members.

Stakeholder & Cross-functional Collaboration:


* Partner with engineering, marketing, sales, and customer support to align product development with business priorities.


* Communicate product vision and progress effectively to executive leadership and key stakeholders.


* Act as a bridge between technical and non-technical teams to ensure a shared understanding of priorities and deliverables.

Data-Driven Decision Making:


* Use data analytics, user feedback, and market research to drive product and operational ...