Fiber Technical Support Specialist

Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies.

With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products.

Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth.

Summary: The Fiber Technical Support Specialist provides a unique opportunity for individuals interested in the construction materials industry, particularly in fiber reinforced concrete.

This foundational role combines technical support, marketing, and customer interaction, offering a well-rounded introduction to the field.

Reporting to the Product Manager - Fiber Reinforced Concrete, this role supports Euclid Chemical’s North American business operations and is based at the company’s Cleveland, Ohio office.

Hands-on training and exposure to technical and marketing functions are key elements of this position, with opportunities for growth and learning in a dynamic industry.

Key Responsibilities:

Marketing Support:
o    Assist in developing marketing materials and maintaining product documentation, focusing on creating and updating technical data sheets and literature.
o    Ensure marketing content effectively informs both internal teams and external stakeholders about the company’s fiber reinforced concrete products and their applications.
o    Collaborate with cross-functional teams to organize and refine communication tools that support product promotion and client education.

Technical Support:
o    Support technical and sales teams by preparing project documentation, ensuring accuracy in technical data, and assisting with literature review.
o    Perform administrative tasks related to product testing programs, including coordination with internal and external testing facilities.
o    Review and organize technical documents such as packaging materials, product certifications, and technical literature for accuracy and compliance.

Networking and Industry Engagement:
o    Travel approximately 10-15% of the time to provide project support, attend training sessions, and represent the company at national and regional sales meetings, industry events, and trade shows.
o    Stay informed about emerging trends and innovations in fiber reinforced concrete products and share insights with the team.

Education and/or Experience:
•    Bachelor’s or Associate’s degree in construction, concrete management, civil engineering, marketing, or a related field, or an equivalent mix of education and internships.
•    Interest in cement, concrete, or construction-related fields preferred.
•    Prior coursework, internships, or part-time work in a related field is a plus but not required.
 

Why Join Us?
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