Component Rebuild Specialization Shop Manager

Component Rebuild Specialization Shop Manager

4807 Beryl Rd, Raleigh, NC 27606, USA Req #1657

Wednesday, March 12, 2025

PRIMARY FUNCTION:

Service customer components in a timely and professional manner to ensure Customer Satisfaction.

Manage company resources to maximize Financial Performance in terms of profit, productivity,

Efficiency and return on capital.

Manage people, space, tools, and money to optimize Resource Deployment.

Create a stimulating environment to provide for Personnel growth.

Maintain a safe environmentally responsible workplace to ensure Regulatory Compliance.

Maintain and demonstrate our Core Values of Commitment, Integrity, Teamwork, Excellence, Safety.

ESSENTIAL DUTIES:

Customer Satisfaction

Serve our customers in a timely, professional manner and provide high quality services at a value-based price.

Provide prompt response to customer needs and minimize downtime.

Turn customer components around in the shortest amount of time possible.

Ensure that the work we do is done right the first time.

Minimize rework.

Maintain daily contact with the customer to keep them apprised of the status of the repairing of their machine.

Be available to support customers 24 hours a day providing over the phone troubleshooting, equipment specifications and transportation regulation guidelines.

Manage all special labor agreements for the department

Manage the billing process to ensure accuracy and fairness.

Fully document repairs accurately and professionally.

Administer Warranty/Policy Guidelines to minimize customer expense while protecting our relationships

Manage the customer notification of all vender requested repairs.

Assist the customer in scheduling these repairs at a mutually convenient time.

Inspect customer components whenever possible to provide a professional assessment to the components condition.

Make recommendations for needed repairs, maintenance procedures and operating parameters.

Financial Performance:

Manage the Profit/Loss Statement for the assigned operation including top line sales, flat rate pricing, expense controls, resource scheduling and staffing.

Manage company assets, including facilities, vehicles, equipment, tooling and personnel to minimize return of capital.

Coordinate with the Credit Department to ensure the credit worthiness of a customer prior to completing the work.

Administer all C.O.D.

transactions.

Manage the Service Call Administration process to ensure timely reporting, accuracy, parts used, special shipping charges, outside purchases, warranty claims and labor charges to minimize work in process.

Manage company assets including vehicles, equipment and tooling to ensure maximum returns.

Plan and schedule routine maintenance, ensure EPA and OSHA compliance and plan for future expansion.

Review and approve of all performance reports.

Ensure that reports accurately reflect actual expenses.

Make the necessary journal entries to correct any discrepancies.

Resource Manageme...