Customer Service Representative

Customer Service Representative

Shaltz Automation, 5190 Exchange Drive, Flint, Michigan, United States of America Req #1192

Tuesday, March 11, 2025

Company: Shaltz Automation

About Us
Shaltz Automation is the premiere distributor of fluid power and automation in Michigan.

We have a strong background in programmable, flexible tooling and mechatronics.

With a plethora of knowledge in robotics, hydraulics, pneumatics, sensing/measuring and programmable/electromechanical, we can offer solutions for any challenge in automated tooling.

Our headquarters in Flint, MI is the home base for our team of sales and automation specialists ready to provide the highest level of service and support.

We represent the best technology on the market, with Festo, Turck, Mitsubishi Electric, Phoenix Contact, Rethink Robotics, and many more! Look for new products being added soon to help our customers solve all their automation challenges

Visit our Website: www.shaltzautomation.com

Position Summary: We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team.

This position is integral to maintaining our high standards of customer satisfaction.

The ideal candidate will possess excellent organizational, data entry, and communication skills to provide outstanding service to our clients.

Key Responsibilities:


* Customer Service: Respond promptly to customer inquiries via phone, email, or chat, ensuring positive and professional interaction.


* Data Entry: Accurately enter and maintain customer information, orders, and service requests in company databases.


* Organization: Manage customer records, track interactions, and ensure all documentation is up-to-date and easily accessible.


* Problem Solving: Address customer concerns, resolve issues efficiently, and escalate complex cases to the appropriate departments when necessary.


* Special Pricing: Coordinate special pricing with suppliers and customers to grow and maintain business.


* Order Processing: Coordinate entry of quotes, order entry, shipment tracking, and follow-ups to ensure timely delivery.

Process quotes and orders with multiple special pricing agreements.


* Purchasing: Purchasing items on suppliers site and emailing purchase orders for drop ship sales orders.


* Communication: Liaise with internal teams to ensure customers receive accurate and timely updates on their requests.

Qualifications:

Experience: At least 2 years of customer service experience.

Skills:


* Proficient in data entry with exceptional accuracy and attention to detail.


* Strong organizational skills to manage multiple tasks and priorities.


* Excellent verbal and written communication abilities.


* Proficient in data entry and Microsoft Office.

Personal Attributes:


* Self-motivated and able to work independently.


* Problem-solving mindset with a focus on delivering solutions.


* Professional and customer-centric attitude....