Advanced Technician

Job Description:

At Sparklight, a Cable One brand we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Join Sparklight as an Advance Technician and use your talents to make a meaningful impact with your team and the more than 900,000 residential and business customers we serve in over 21 states.

You will consistently exceed delivery on our promises to be helpful, personal, proactive, and committed by supporting our customers with internet, phone, and video services that help them stay connected to what matters most - whether that's making sure families can video chat with deployed service members, ensuring a Twitch streamer is connected late at night, or giving a small business owner faith that their internet connection will power their team through client pitches and product demos.

What you will do to contribute to the company's success


* Keeping high quality connectivity is key to Sparklight.

You will maintain high level service by troubleshooting and diagnosing malfunctions in the Headend, HFC and fiber optic networks, and the Home Terminal Units.


* Supporting our customers by repairing both local plant performance issues and customer-owned equipment, using electronic test equipment.


* We are always growing and working to better our services.

You'll be reading and interpreting system/network design maps.

Verifying as built documentation; Comparing findings in the field with existing documentation and reporting findings following Company standard process.


* Splicing and/or terminating coaxial and fiber optics cables, mounting active and passive devices, both aerial and underground (cabinets and vaults), activating actives devices and testing to ensure optimal performance of all equipment in the HFC/fiber optic plant to Company, manufacturer, and design specifications.


* Performing surveys to determine if customer-requested locations are capable of receiving service.

Creating maps/drawings as necessary to assist in estimating costs for plant/drop extensions if location is beyond acceptable distance from existing plant.


* Performing underground facility locates accurately using plant maps and electronic locating equipment in order to prevent cable damage and service interruptions.


* Performing construction maintenance duties as necessary including: splicing aerial/underground coaxial and/or fiber optic cables and equipment to restore cable plant to system specification; splicing and activating new coaxial plant; repairing and/or replacing damaged aerial/underground plant; and inspecting, repairing and/or replacing power supplies.


* Continuously monitoring plant for ingress/egress and performs signal leakage ride-out activities and tracks and repairs signal leakage, as n...