Customer Care Specialist I -Residential
Job Description:
At Cable One and our family of brands, we keep our customers and associates connected to what matters most.
For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
As a Customer Care Specialist , you will be r esponsible for securing new recurring revenue from residential prospects and securing new incremental revenue from existing customers by pro-actively communicating with the prospect or customer through in person visits.
What you will do to contribute to the company's success
* Gains familiarity with Customer Care concepts, procedures and methodologies.
* Performs entry-level assignments within a specific region or business area.
* Responds to customer-generated tickets and provides thoughtful, personalized communication.
* Asks questions and actively listens to customers to understand their issues, demonstrating respect and concern at all times.
* With guidance, assists with or performs a range of customer support duties, including:
* Providing billing and pricing information to customers.
* Resolving standard issues remotely and/or educates customers on steps for issue resolution (i.e., for price, billing or payment questions).
* Tracking down information needed to accurately and appropriately respond to customer questions and needs.
* Arranging product returns / exchanges.
* Performing add, change, delete requests in hosted platforms.
* Scheduling service appointments if the problem cannot be remotely resolved.
* Training customers in product use and functionality.
* In all cases, follows established procedures, escalating difficult or unexpected issues to more senior team members or supervisor for help and/or resolution.
* Promotes Cable One products, features and services for potential upselling.
* Documents customer inquiries, status and resolution.
* Follows up with customers to ensure satisfactory issue resolution.
* Learns and complies with Cable One Customer Care practices and policies.
Qualifications
* A minimum of one year of proven Customer Service experience; or 2 years of college; or equivalent combination of Customer Service experience and college education
* Stable work history
* Must have a valid driver's license, reliable transportation/vehicle where applicable and automobile insurance as required by Sparklight
* Maintain proper appearance/attitude at all times to represent Sparklight in the community
* Must have basic mathematical and computer skills
* Proficient time management skills and ability to prioritize
* Must demonstrate strong written and verbal communication skills
Core Competencies
* Committed: Values each and every customer, while working hard to keep their business and support our communities.
...
- Rate: Not Specified
- Location: Prescott, US-AZ
- Type: Permanent
- Industry: Finance
- Recruiter: Cable One Inc.
- Contact: Not Specified
- Email: to view click here
- Reference: R-104882
- Posted: 2025-03-14 07:11:23 -
- View all Jobs from Cable One Inc.
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