Vice President - Client Service Lead

Job Description

Investor Client Management (ICM) primarily operates across Markets, Securities Services, and other businesses at J.P.

Morgan.

It is responsible for managing the firm's strategic relationships with priority clients, including asset managers, hedge funds, insurers, and public sector entities.

Markets Operations provides operational support and controls management across all asset classes including equities, fixed income, currencies, and commodities.

Investor Client Management - Operations Relationship Management (ICM ORM) is a collaboration between Investor Client Management and Markets Operations, with teams in Asia-Pacific, Europe, the Middle East and Africa, and the Americas.

As an Operations Relationship Manager within ICM and Markets Operations, you will focus on fostering relationships with specific clients, identifying opportunities for support, growth, and partnership that align with our strategic objectives.

Your role will involve informing and connecting clients to our firm across pre and post-trade operations, providing insights on anticipated client activities and requirements influenced by market structure and regulatory changes.

Additionally, you will be tasked with developing comprehensive solutions for cross-product client requirements to promote new business opportunities.

Job responsibilities


* Develop external senior client relationships including COOs and heads of Operations, Legal, Risk, Counterparty Management, Regulatory Governance etc.


* Build connections with internal front to back Operations and partner teams to support pre and post trade requirements and opportunities.


* Connect and partner with Investor Client Management Senior Relationship Managers and Sales leads to support shared clients from an Operational front to back perspective, as well as identifying strategic partnership opportunities.


* Build and maintain a detailed knowledge of end to end client setups, including platform utilization, client structures, fund ranges, and proactively engage in strategies and initiatives to improve client service levels, enable business efficiencies, and drive transformation across the operations space.


* Collaborate with internal teams including Legal, Credit Risk Management and Transition Management to assist in delivering business development opportunities.


* Facilitate and drive resolution of strategic client issues.

Partner with Operations to ensure end-to-end connectivity, service delivery and support for clients across the firm and transactional lifecycle, with focus on accountability, action, and outcomes to ensure solutions meet client needs while aligning business deliverables to the firm's mission and goals.


* Keep abreast of strategic industry developments, regulatory changes, vendor solutions and technology opportunities, and support clients with both market intelligence and adoption activities.

Required qualifications, capabilities, and skills


* Experie...