Quality Animation Supervisor, HSR (Contract)
MAIN DUTIES:
The main responsibility under this role is to manage the full spectrum of quality control activities linked to quality alerts and quality recalls communicated by the Group.
In addition, he/she will have to oversee all damage, defective and return flows sent back by the stores and the customers.
He/She will have to understand the nature of the Hermes product and its compliance to that of the Hermes quality.
He/She is responsible to review and investigate the defects and damage of all return flows and to qualify those that are repairable and those that are not.
He/She will have to train and communicate to the 3PL on the tolerance of these defects and damages.
Lastly, he/she will have to communicate and advise possible remedies concerning these products.
B2B
Responsible for all quality alerts and quality recalls initiated by the Group.
* To work closely with the Aftersales team to ensure that the quality alerts are communicated.
* To check that all corresponding SKUs in LDC that fall under the quality alert are checked.
* For quality recall issues, to work closely with Aftersales team to ensure that all storecards are raised.
* To follow up and coordinate with all stakeholders on the points raised by Central for each quality alert.
* To monitor and raise other quality issues that might surface.
Responsible for the management of all damage, defective and return flows.
* Understand the range of Hermes products and the possible reparations possible.
* Collaborate closely with the Aftersales team on the range of services we provide.
* Communicate with the 3PL vendors on the level of quality expectations.
* Define the course of actions for reparable items and the lead time.
B2C
Oversee E-commerce delivery orders and return operations
* Understand the full scope of Ecommerce orders, deliveries and returns.
* Assist in the optimization and improvement of the deliveries operation process.
* Supervise the returns in a timely manner and to provide advise for the team when in doubt.
After Sales Activities and Support
Reviewing all products that fall under damage, defective and return flows.
* Responsible to assigned an outcome to the products in damage stockroom.
* Review the defective products and create store cards for those that are reparable.
* For reparable products, to assign them to the assigned repairers.
* For non-reparable products, to review the severity of defects/damage and to assign them to the right stockroom following local process.
* For products missing parts and accessories, to apply for the parts and replacements from the local or Central Aftersales team.
* To close all store cards after the return of the product or on the issuance of the credit note.
Claims Management
Follow the end-to- end processes of claims.
* Supervise claims from inbound flows (CDC) and from customers (Stores and Ecom)
* Ensure the identificati...
- Rate: Not Specified
- Location: Singapore, SG-01
- Type: Permanent
- Industry: Finance
- Recruiter: Hermes
- Contact: Not Specified
- Email: to view click here
- Reference: 300001867050350
- Posted: 2025-03-13 07:59:48 -
- View all Jobs from Hermes
More Jobs from Hermes
- Managing Consultant, Environmental Project Manager (Senior Level)
- Consultant, Environmental Remediation Engineer (Mid-Level)
- Consulting Director, Permitting Specialist (Director Level)
- Consulting Staff Engineer (Field Based)
- Consulting Associate, Engineer (Entry Level)
- Consulting Associate, Environmental Geologist/Scientist/Engineer (Entry Level)
- Consulting Associate, Scientist (Entry Level)
- Millwright
- Production Operator - Night Shift Newington, NH
- Production Operator - Day Shift Newington, NH
- Lead Data Product Engineer
- Warehouse Transformation Lead
- Carpenter Helper
- Welder
- Welder
- Welder
- Welder
- Welder
- Welder
- Welder