Permanent - Team Leader Watches & Jewellery - Abu Dhabi

RESPONSIBILITIES

Leadership & Team Development:


* Lead by example to motivate and inspire the team to achieve sales targets and deliver outstanding customer service.


* upport the Store Manager in driving performance, coaching, and developing individual team members.


* Foster a collaborative and agile team environment where creativity and initiative are encouraged.


* Act as a mentor and role model, ensuring brand values and luxury service standards are upheld.

Client Experience & Sales Excellence:


* Deliver an elevated luxury experience, ensuring each client interaction is personalized and memorable.


* Drive a client-centric culture by leading CRM initiatives and cultivating long-term relationships with VIP clients.


* Engage with high-net-worth clientele, demonstrating a deep understanding of luxury fashion, watches, and fine jewellery.


* Support the team in upselling, cross-selling, and storytelling to enhance the client journey.

Business & Operations Management:


* Monitor key performance indicators (KPI's) and contribute to strategic decision-making to optimize sales.


* Ensure smooth daily operations, including stock management, visual merchandising, and store standards.


* Handle challenging situations with agility, making proactive decisions to drive efficiency and service excellence.


* Support with reporting, team scheduling, and business priorities.

EXPERIENCE


* 5+ years of experience in a leadership role within luxury fashion and/or watches & jewellery.


* A charismatic, open-minded, and proactive leader who thrives in a fast-paced environment.


* Strong commercial mindset, with the ability to drive business while maintaining brand integrity.


* Deep understanding of luxury clienteling, CRM strategies, and client experience best practices.


* A natural storyteller with excellent communication and interpersonal skills.


* Agile, adaptable, and curious, always seeking opportunities to elevate the store's performance.