Operations Analyst- 4PL Warehouse

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions.

With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.

We create more efficient ways for shippers and carriers to transport goods across North America.

As an Analyst, Operations - 4PL Warehouse, you’ll be instrumental in ensuring efficient warehouse operations while maintaining exceptional customer service.

You’ll collaborate with internal teams, logistics partners and customers to streamline daily warehouse activities, optimize workflows and enhance service delivery.

Your role will focus on driving efficiency, resolving operational challenges and contributing to continuous improvement initiatives within the 4PL warehouse environment.

What your day-to-day will look like:


* Act as a liaison between the warehouse and customers, ensuring their needs are met, addressing concerns and resolving issues related to shipments, inventory or order fulfillment


* Oversee day-to-day warehouse operations, ensuring accurate and timely receipt, storage and shipment of goods, including managing inventory levels, order accuracy and on-time deliveries


* Coordinate with customers to provide accurate updates on order statuses, shipping schedules and inventory availability while proactively managing expectations to prevent delays


* Assist in warehouse operations by supporting inventory management, handling shipping and receiving processes and ensuring compliance with safety and operational standards


* Work closely with warehouse staff, logistics teams and customer service departments to meet customer requirements and resolve operational issues efficiently


* Help implement and optimize warehouse processes to improve service levels, reduce inefficiencies and ensure smooth and accurate order fulfillment


* Address operational issues such as stock discrepancies, delays or customer complaints, ensuring a high level of customer satisfaction


* Provide regular updates to internal teams and customers on order statuses, inventory levels and potential operational issues, ensuring clear and timely communication

What you’ll need to excel:

At a minimum, you’ll need:


* Bachelor's degree or equivalent related work or military experience in logistics, supply chain or warehouse management


* One year of experience in warehouse operations, customer service or logistics

It’d be great if you also have:


* A Bachelor’s degree in Supply Chain Management, Logistics, Business or a related field


* Strong understanding of warehouse operations, including inventory management, order fulfillment and shipping/receiving processes


* Experience in customer service with a focus on managing client relationships and resolving issues effectively


* Ability to manage multiple tasks in a fast-paced environment while maintaining excel...