Admissions & Collections Clerk - CHC Scheduling

The County of Riverside's University Health System-Community Health Center is seeking a regular Admissions & Collection Clerk to join their CHC Scheduling team.

The incumbent will be responsible for answering incoming calls, interviewing callers to determine needs, transferring calls to the appropriate department when needed, scheduling an appointment(s) in a primary care or specialty care clinic, gathering all pre-registration information, verifying insurance eligibility, and/or verify there is a valid referral and authorization ; performing specialized clerical work in checking-in, admitting, pre-registering, or scheduling patients for hospitalization or clinic visits, evaluating and determining financial liability for services and establishes payment sources, arranging payment plans consistent with patient ability to pay, and performing other related duties as required .

This position is located in Moreno Valley.

The most competitive candidates will have the following professional experience and knowledge:
- Bilingual
- Professional call center experience
- Professional experience in the medical field and/or a medical office

These positions has a 5/40 schedule, 8:00am - 4:30pm.

Telecommuting is an option; schedule will be determined by department at later time.

Meet the team! RUHS-CHC Website •Review patient personal data to evaluate the patient's eligibility for medical assistance programs using formal medical program guidelines.
•Review patient insurance forms and cards to ensure completeness and accuracy as required by assistance programs and private insurance carriers for billing and payment.
•Evaluate possible assistance eligibility and refer patients to Medi-Cal and MISP as appropriate.
•Contact patient's medical insurance carrier to obtain authorization for treatment and verify eligibility and coverage.
•Assist patients with scheduling hospital or clinic appointments in person or over the phone.
•Pre-register scheduled services during scheduling process or any time prior to receiving services as directed by supervisor or manager.
•Receive and record payments for medical treatment from patients.
•Record payment information on patient payment receipt and log this information on the appropriate forms.
•Complete patient medical information or MISP Share of Cost Forms; attach cash payment receipt to ensure reimbursement from medical assistance program.
•Refer patients with problem accounts to Patient Accounts for review of account status.
•Receive required information from patients and complete medical forms to ensure accuracy of patient data.
•Collect and prepare receipt for monies.
•Register patients for medical services such as emergency treatment and non-emergency walk-in treatment.
•Serve as a resource person for patient registration in the Riverside University Health System (RUHS) clinics.
•Assist in conducting outpatient registration audits and participate in RUHS quality assurance initiatives.
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