Trilingual Air Freight Forwarder (Portuguese & English)

Job Tittle: Specialist AFR

Location: GSC BOG

Administer Air Freight (AFR) Operations and Customer Service processes to drive movement of customer goods and information while achieving seamless end-to-end performance and profitability and maintaining quality and regulatory compliance as part of a customer centric team that meets and exceeds customer and corporate objectives, guidelines, and policies.

Key Responsibilities:

·       Take ownership of transport orders, ensuring timely pickup, and optimizing booking processes

·       Prepare, control, and distribute necessary export documents, ensuring compliance to all origin export and destination import regulations.

·       Collaborate with counterparts to validate and finalize documents.

·       Assign tasks to supporting functions and monitor performance.

·       Meet and exceed customer expectations as well as internal Key Performance Indicators,

·       As customer first point of contact, provide exceptional customer service, promptly providing accurate information related to shipment status, documentation requirements, incident resolution and pricing/quotes.

·       Record, track, resolve, analyze and take necessary corrective action regarding all exceptions/operational irregularities - proactively updating the customer.

·       Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.

·       Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer.

·       Obtain and maintain all company systems and commodity related certifications.

·       Ensure that correct costs and revenues are captured against customer’s profile - taking full ownership of financial performance, promptly resolving any related issues.

simple and complex issues.

·       Accept customer requests for quotations and send them to the Quotations team for processing.

Passes on leads to Sales.

·       Available to support on weekends to attend urgencies or critical situation that could affect movement of the shipments.    

  Skills / Requirements:

·       Strong understanding of Air Export regulations, documentation, and incoterms.

·       Minimum of 3 years in Air Freight Forwarding experience.

·       Excellent verbal and written communication skills & business skills in English, Portuguese and Spanish.

·       Enthusiasm for building deep and lasting connections with our customers.

·       Proactive and solution-oriented mindset, always demonstrating a "can do" attitude.

·       Ability to resolve issues related to product movement and proactively communicating with the customer.

·       Strong attention to detail and excellent communication skills (oral and written) in English are essential. 

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