Customer Service Representative

Overview

ENERPAC - Who we are?

Enerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries.

The Company's businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world.

The

Company was founded in 1910 and is headquartered in Menomonee Falls, Wisconsin.

Enerpac Tool Group trades on the NYSE under the symbol "EPAC".

Our vision is to be our customer's preferred partner through relentless innovation of industrial tools and services that help them safely and reliably tackle their toughest jobs around the world.

For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/ .

Summary - basic function of the role

This job description defines the responsibilities and contributions of a Customer Service Representative for inter-company orders placed into our Antigo, WI facility.

Reporting to the Value Stream Manager, this position contributes to the business by providing exceptional customer service, support and order follow up.

Shift: Monday - Friday; 7 - 3 pm or 8 - 4:00 pm; flexible

Job Duties and Responsibilities



* Receives orders (via telephone, fax, and e-mail), requests for quotations (RFQ's), order changes, forecast schedules and cancellations directly from customers.

Processes return authorization requests.


* Provides an accurate, timely, and professional response to customer questions and concerns.


* Follows up on inquiries by researching computer system for delivery information.


* Works closely with Production Planning, Purchasing and Manufacturing regarding deliveries of scheduled shipments.


* Uses computer system to retrieve customer information, part number inventory and status of purchase orders.

Ensures that correct information is entered into the system.

Maintains files of active orders pertinent customer correspondence contacts, and special arrangements.


* Works with the Accounting department to help resolve customer credit issues.

Drives on-time-delivery through daily shipment management.


* Facilitates discussion among Planning/ Scheduling and Customer on mutually agreeable delivery due dates


* Remains current in company products, promotions, and pricing.

Provides product literature upon request


* Performs other related projects as assigned


* Effectively demonstrates excellent analytical, problem solving and decision making skills

Skills and Competencies



* Demonstrated success working in a fast-paced, dynamic work environment.


* Demonstrated passion for customer service and desire to help others required.


* Excellent time management, organization, and follow up skills required.



* Demonstrated ability to apply effective intermediat...