Dir Services

Join the Team Making Possibilities Happen

If you've ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software.

Now it's your turn to serve the payment needs of organizations and people the world over.

The Delivery Executive is accountable for delivering a defined portfolio of implementation programs or projects within ACI's Client Delivery organization.

This role requires strong leadership, program and project management skills, and a deep understanding of client needs to ensure successful delivery, client satisfaction, and alignment with ACI's goals.

The Delivery Executive is also accountable for financial performance, including budgeting, forecasting and driving profitability across their portfolio.

Key Responsibilities:


* Establish and maintain a governance model to ensure effective oversight of the end-to-end delivery of implementation programs or projects, ensuring adherence to timelines, budgets, and quality standards.


* Act as the primary point of contact for client executives, fostering strong relationships and understanding their business needs to ensure program or project success.


* Address and resolve client escalations promptly, ensuring clear communication and effective solutions within ACI and with the client to maintain satisfaction and keep the program or project on track.


* Lead cross-functional ACI teams, providing direction and support to program or project managers, technical staff, and other stakeholders involved in program or project delivery.


* Optimize resource allocation across programs and projects to ensure efficiency and effectiveness in delivery.


* Identify areas for process improvement and implement best practices to enhance delivery and client satisfaction.


* Prepare and present regular portfolio status reports to ACI stakeholders, highlighting progress, challenges, and solutions.


* Manage financial performance across the portfolio by monitoring budgets, forecasting, and driving profitability, ensuring programs and projects align with organizational financial goals.


* Lead the strategic selection, contracting, and management of partners to ensure collaborations align with our business objectives and deliver desired outcomes.

Conduct thorough evaluations, negotiate contracts, and foster strong relationships to drive success.


* Collaborate closely with internal stakeholders, particularly the Client Services Director, during the pre-sales process.

Provide accurate and timely inputs-such as project estimates and delivery timelines-to support the acquisition of new Client Delivery engagements, ensuring alignment with client and ACI needs.


* Build a high-performing team through effective line management of staff within ACI's Client Delivery organization.

Set clear objectives, conduct performance evaluations, and provide regular feedback to foster a per...