Director of Admissions

Director of Admissions

DEPARTMENT: Intake REPORTS TO: CEO

GENERAL DESCRIPTION: Responsible for managing the intake Department by developing, implementing, and maintaining revenue-generating strategies along with the managing intake staff.

MINIMUM EDUCATION/EXPERIENCE/SKILLS:



* Bachelor's Degree required.


* Three years of work experience in an intake role in a Behavioral Health treatment facility preferred; must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through one or more years related experience.


* three plus years' experience healthcare related admissions with Bachelors; or Three or more years healthcare related experience, with Master's, CAC or CADC with a minimum of five years in the substance abuse treatment field.

Five years' experience in the substance abuse field.

ESSENTIAL FUNCTIONS: Are determined by the facility and may include, but are not limited to the following:



* Provide leadership to the Intake Department and pre-admission process to assure proper processes are in place and being used to coordinate admissions.


* Implement the strategic plan of the business development and marketing department as it pertains to admission to the facility and direct potential clients to treatment.


* Provide leadership in addressing quality management issues related to crisis triage, evaluation, intake, and admission to the facility.


* Assign/distribute scheduled evaluations, intakes or admissions as dictated by request and hospital census


* Conduct quality assurance and quality improvement programs for all crisis triage, evaluation, intake, and admission services.


* Complete Admission reports as it pertains quality of process improvement


* Responsible for the hiring and scheduling decisions for Admissions Department personnel, provide orientation, in-service and continuing education programs for department staff and other internal positions responsible for crisis triage and/or evaluation services.


* Work to improve efficiency and quality in delivering services within the department, responsible for developing and meeting departmental goals and objectives.


* Ensure that department is up to date on and compliant with new laws and regulations.


* Determine and implement admissions best-practices, promote the hospital, and maintain a satisfied patient base.

Communication:


* Uses language that is easily understood and appropriate for the specific situation.


* Demonstrates customer service behaviors when interacting with patients, team members and guests.


* Communicates patient information in a concise, accurate, timely, and confidential manner.


* Utilizes available resources to assist with communication needs


* Ensures that accurate information is communicated in a timely and effective manner throughout the hospital.


* Maintains a colla...